Privacy Policy

At Soul Serenity by Lianne, my intention is to create a safe, calming space where you can truly relax, heal, and reconnect with yourself.

Effective date: 30/30/2026
Last updated: 30/30/2026

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1. Who we are

Soul Serenity by Lianne (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use, store, and protect your information when you:

  • visit our website;
  • contact us through our forms, email, phone, or social media;
  • book a consultation call or session;
  • sign up to receive updates or newsletters.

Data controller:
Soul Serenity by Lianne
Email: soulserenity.byLianne@gmail.com
Phone: +44 7845 794 335

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2. The information we collect

We may collect and process the following personal data:

Contact details

  • your name;
  • email address;
  • phone number;
  • any information you include in your message.

Booking and appointment information

  • the session or service you are interested in;
  • preferred dates and times;
  • booking history;
  • consultation notes you choose to share with us.

Newsletter and marketing information

  • your email address;
  • your marketing preferences.

Technical and website usage data

  • IP address;
  • browser type;
  • device information;
  • pages visited and how you use the website;
  • cookie and similar technology data.

Sensitive information
If you choose to share information about your health, emotional wellbeing, or recovery journey, we will only use it where necessary and appropriate to support your enquiry or session, and where we have a valid legal basis to do so.

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3. How we use your information

We may use your personal data to:

  • respond to enquiries and messages;
  • arrange and provide free consultation calls;
  • manage bookings and appointments;
  • send appointment confirmations and service-related communications;
  • send newsletters or updates where you have agreed to receive them;
  • improve our website, services, and client experience;
  • maintain website security and prevent misuse;
  • comply with legal or regulatory obligations.

4. Our lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

Contract
Where processing is necessary to take steps at your request before a booking or to provide the service you have asked for.

Legitimate interests
Where it is necessary for the running of our business, responding to enquiries, improving our services, and keeping the website secure, provided your rights and freedoms do not override those interests.

Consent
Where you have given us permission, such as subscribing to a newsletter or agreeing to certain cookies.

Legal obligation
Where we need to process your data to comply with the law.

If we process sensitive information you provide about your health or wellbeing, we will do so only where we have an appropriate additional condition under data protection law, which may include your explicit consent.

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5. How we collect your information

We collect personal data directly from you when you:

  • fill in a contact form;
  • book a consultation or session;
  • sign up to our mailing list;
  • email, call, or message us;
  • browse our website.

We may also receive limited technical information automatically through cookies, analytics tools, and website systems.

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6. Who we share your information with

We do not sell your personal data.

We may share your information with trusted service providers who help us run the website and business, such as:

  • website hosting or website platform providers;
  • booking system providers;
  • payment processors;
  • email newsletter providers;
  • analytics providers;
  • professional advisers where necessary;
  • regulators, law enforcement, or courts where we are legally required to do so.

These providers only receive the information they need to provide their services.

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7. Third-party tools

Our website may use third-party tools and platforms such as:

  • Webflow for website hosting and forms;
  • Calendly or another booking platform for appointment scheduling;
  • Google Analytics for website analytics;
  • Stripe for payment processing,

You should also review the privacy information of any third-party services used on the website.

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8. International transfers

Some of our service providers may store or process personal data outside the UK. Where this happens, we take reasonable steps to ensure your information is protected and transferred lawfully.

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9. How long we keep your information

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or administrative reasons.

As a guide:

  • contact form enquiries: up to 12 months after the last contact;
  • newsletter data: until you unsubscribe or we stop sending updates;
  • booking and client records: for as long as reasonably necessary to manage the service and our records;
  • technical analytics data: according to the settings of the tools we use.

Where we no longer need your information, we will securely delete or anonymise it.

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10. Cookies

Our website may use cookies and similar technologies to:

  • make the website work properly;
  • remember preferences;
  • understand how visitors use the site;
  • improve performance and user experience.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can also manage cookies through your browser settings.

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11. Your data protection rights

Depending on your circumstances, you may have the right to:

  • request access to your personal data;
  • ask us to correct inaccurate data;
  • ask us to erase your data;
  • ask us to restrict how we use your data;
  • object to certain types of processing;
  • request transfer of your data to another organisation;
  • withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us using the details below.

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12. Marketing

If you sign up for updates, we may send you emails about services, offers, or new content. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

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13. Links to other websites

Our website may include links to other websites or social media platforms. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies.

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14. Keeping your information safe

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure.

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15. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact:

Soul Serenity by Lianne
Email: soulserenity.byLianne@gmail.com
Phone: +44 7845 794 335

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16. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters.

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17. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the updated version will take effect when published.